Technical Support

We care about your experience with Log-i-Cal.

February 19, 2013

New Version 1.1.3 just released:

Fixes for bugs that may appear when launching for the first time on iOS 6, including an inability to create new events (instead receiving a message stating "calendar not set"), and no existing events appearing in the calendar.


NOTE: 

Monday September 17, 2012
In the rare occurrence of Log-i-Cal freezing or crashing:
 1 - close the application completely, by swiping your iPad screen upward with four finger to reveal all running applications, press and hold any of them until they wiggle and an "X" appears on them
2  - tap the "X" on Log-i-Cal to completely close the application
3 - launch Log-i-Cal again

If the situation persist:
1- Synch you iPad with your iTunes on your computer, it will back-up your data.
2 - Execute steps 1 and 2 above,
3 - From your iPad home screen, press and hold any app until they wiggle and get an "X".
4 - Physically delete Log-i-Cal from you iPad. 
5 - From the App Store re-download a fresh version of Log-i-Cal

Log-i-Cal is known to run well on both iPad2 and the New iPad. 

Monday Sept 11, 2012
The new release 1.1.1 of Log-i-Cal, available in the App Store solves the issue with calendar events deleting themselves when pressing the "Done" button. 

Friday, Sept 7th, 2012
As we published a new version of Log-i-Cal, it has been noted that an open calendar event would delete itself when you clicked on the "Done" button to close the event. We are aware of this issue and we are working diligently to fix it. We will publish a new release, with the fix, as soon as possible.  In the meantime, our suggestion is to enter and manage your calendar events in iCal (the iPad native calendar application). The events will then be perfectly synchronized with Log-i-Cal calendar. Log-i-Cal's task function is working as usual. Until we publish a release, you can still view your entire workload from a single place (Log-i-Cal), as long as you manage your calendar events from iCal. We sincerely apologize for the inconvenience , and we thank you for your patience.

- Log-i-Cal Support team


If you are experiencing technical issues, please email us at support@log-i-cal.com

For information on how to get the best out of Log-i-Cal, drop us a line at info@log-i-cal.com